Terms and Conditions
Payment
For cake/ cake set payment, full payment for order under $500, and a $200 deposit for orders over $500 is required to secure the date. All deposits are non-refundable. Final invoices are sent out 2-4 weeks before delivery. The balance is payable 2 weeks prior to completion. Payment can be made by bank transfer.
Full payment for others dessert.
Cancellation
In addition to the non-refundable deposit, work already undertaken in accordance with the order is chargeable.
Please note: Orders with complicated decoration are started up 1-2 weeks before the event. All cancellations need to be confirmed in writing. Any orders cancelled within 1 weeks of the event are not refundable.
Alterations to orders
All details of orders need to be confirmed at least 1 weeks before the date. Any alterations to orders may be subject to an additional charge and need to be confirmed in writing. If there is any last minute changes (within 1 weeks prior to event) to the order i.e. down-sizing, weather, each case will be looked at on an individual basis and we will try or offer a part refund where possible.
Delivery
Please note that after safely picking-up/ delivering and setting up the cake at the venue, the order is in the full responsibility of the customer and Jade Love Bake shall not be liable for any damages.